After opening the firmware update utility, if the hub is not initially detected, unplug the hub from the USB 3.0 port on your computer and plug it back in and click the “Scan Device” button.The file can be extracted using 7za x sp100099.exe. Later versions can be found on the corresponding drivers page for compatible laptops. Computers that are equipped with older Texas Instruments, Fresco Logic, Etron, or Wistron USB 3.0 host controllers may be unstable with USB 3.0 hubs even with the latest driver updates. Current firmware version as of this writing is 2.33.004 delivered via SoftPaq sp100099 ( info ).(older Mac Pro systems with PCI-e USB 3.0 add-on cards may not supported because of limitations in their driver support for USB 3.0 hubs) Firmware Update Tool for Windows 11 (Version 21H2 or later), 10 (Version 1809 or later) - ThinkPad Hybrid USB-C with USB-A Dock 8.741 MB V1.0. Mac users may update through a Boot Camp installation. Use the Surface Dock Firmware Update Go to Download Surface Tools for IT.Updating through a virtual machine like Parallels, VMware, VirtualBox, etc is not supported as USB pass-through mode is not available for hubs.Users should consult their computer or motherboard manufacturer for the latest drivers, or contact our support for help. Please note that Windows Update does not usually download these drivers. For Windows XP, Vista, and 7 users we recommend to install the latest USB 3.0 host controller drivers before attempting update.
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